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Postage
During the busy winter season please allow 1-3 working days for orders to be despatched.
Delivery cost is automatically calculated at the checkout based on the weight of the items being ordered. UK 2nd class delivery starts from £1, medium and large parcels are £3.49 and extra large parcels are £6.99.
International Orders
If you are ordering from outside of the UK please click here.
Payment
Customers have the option to pay via PayPal or card at the checkout. Please note, for card payments to be processed, your information and postcode/zip code entered in the "Billing Address" section must match the postcode/zip code registered with the bank card being used.
I am very sorry, we are unable to accept card payments over the phone.
Returns
Please measure your dog accurately and according to the individual product listing instructions.
If you find that an item does not fit or is not suitable, please refer to the returns form printed on the back of your invoice and return the item/s within 30 days. Returned items can only be accepted if they are unused, in their original condition and packaging, with tags still attached.
If collars, coats or jumpers have been tried on for size, they must be unwashed and completely free from hair.
Customers are responsible for the return postage cost. We recommend retaining proof of postage from the Post Office or courier. Once we have received the returned item, we can send the correct size (postage will be charged at cost price) or issue a refund.